UPDATE – Feb. 8, 2024 – Customers Can Now Irrigate Using Reclaimed Water

Hillsborough County Water Resources has repaired the issue at the Northwest Regional Water Reclamation Facility, and reclaimed water has been restored for customers in the northwest area of the county.

The issue caused the shutdown of reclaimed water used for irrigation for customers residing west of Interstate 275 and just south of Van Dyke Road, including the neighborhoods of Carrollwood, Westchase, Northdale, and Avila. The issue never affected drinking water.

Customers who have questions can call Hillsborough County Water Resources at (813) 307-1000.

Map of the affected area »

Original notices follow

UPDATE – Jan. 31, 2024 – Issue impacts irrigation water; drinking water is safe to drink and use

Hillsborough County Water Resources crews continue to work on the issue at the Northwest Regional Water Reclamation Facility that has impacted the use of reclaimed water for some customers in the northwest area of the county.

At this time, reclaimed water in northwest Hillsborough County continues to be shut down for customers who reside west of Interstate 275 and just south of Van Dyke Road. The larger neighborhoods affected include Carrollwood, Westchase, Northdale, and Avila. An estimated 11,000 homes are impacted.

Hillsborough County Water Resources reminds residents that this outage only impacts the reclaimed water used for irrigation. This does not affect drinking water. Drinking water is safe for everyone to use and drink. Residential customers in the impacted area won't be able to use reclaimed water until repairs are complete, and the sprinkler systems on reclaimed water will not function while repairs continue.

Hillsborough County Water Resources will provide an update as soon as it's available.

Customers who have questions can call Hillsborough County Water Resources at (813) 307-1000.

Residents in neighborhoods such as Carrollwood, Westchase, Northdale, and Avila are affected

Hillsborough County Water Resources is reporting that reclaimed water in northwest Hillsborough County is not available at this time due to a problem at the Northwest Regional Water Reclamation Facility.

Reclaimed water - which is used for irrigation -- in northwest Hillsborough County has been shut down for customers who reside west of Interstate 275 and just south of Van Dyke Road. The larger neighborhoods affected include Carrollwood, Westchase, Northdale, and Avila. An estimated 11,000 residential homes are impacted.

Crews are on-site addressing the situation and anticipate having the repairs completed this week (Jan. 29-Feb. 2).

Hillsborough County Water Resources emphasizes that this impacts the reclaimed water used for irrigation at these residential homes. This does not affect drinking water. Drinking water is safe for everyone to use and drink. Residential customers in the impacted area won't be able to use reclaimed water until repairs are complete, and the sprinkler systems on reclaimed water will not function.

Hillsborough County Water Resources will provide an update on Wednesday, Jan. 31.

Customers who have questions can call Hillsborough County Water Resources at (813) 307-1000.